118. Transforming Home Services Customer Support Using AI with Charlie Felker

In this episode of the Scuttlebutt Podcast, host Brock Briggs sits down with Charlie Felker to discuss the transformative impact of AI in the home services industry. Charlie shares his journey from running a traditional customer support operation to embracing cutting-edge AI technology to streamline and enhance customer interactions.

Expect to learn:

• How AI can improve efficiency and accuracy in customer service, especially in after-hours and high-demand scenarios.
• The benefits of using AI to reduce operational costs while maintaining high-quality service.
• Key insights into how AI can handle complex customer support tasks and when human intervention is still essential.
• Practical steps for business owners to integrate AI into their operations and the challenges to expect during the transition.

Whether you’re a home services entrepreneur or interested in how AI is revolutionizing customer service, this episode provides valuable takeaways for anyone looking to stay ahead in the rapidly evolving industry.

Episode Resources:

Free-2-Grow

Show Notes:

00:00 Introduction and Background

00:22 Military Experience and Transition

02:04 Entrepreneurial Journey

04:50 Challenges in Home Service Business

08:26 Lessons Learned and Advice

12:12 Customer Service Insights

16:20 Founding Free to Grow

19:25 Pivot to AI Solutions

32:25 Reflecting on Business Shifts and AI Integration

33:37 Challenges in Transitioning to AI

34:32 Impact on Workforce and Client Relations

35:46 Adapting to AI in Customer Service

37:01 AI's Role in Home Services

40:45 Customer Reactions to AI

48:44 Customization and Integration of AI Solutions

55:54 Advice for Entrepreneurs and Veterans

58:42 Conclusion and Final Thoughts

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The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.